Terms & Policies

 

RESERVATION POLICIES:

Once you make your appointment through our MindBody scheduling software, you will receive a email confirmation reflecting your service and time reservation.

If it’s your first appointment, we ask that you fill out this form in advance.

Please be aware of your appointment’s duration and make plans accordingly.

We ask that you be on time to your appointment. If you do come late, be aware that we have other appointments following yours and that we will still need to adhere to the time slot allotted for your colonic session. In short, if you are late then your colonic time will be shortened.

If you are more than 15 minutes late, we’re unable to see you and 48-hour cancellation policy kicks in.

Packages and products once purchased, whether used or not, are strictly non-refundable.

Please note: Your reservation will be cancelled shortly after booking if there is not a valid credit card on file, liability waiver is not signed, or if any part of your profile is incomplete.

CANCELLATION POLICY:

We require a 48-hour notice for cancellations or rescheduling via MindBody scheduling software.

If we don’t receive your cancellation or rescheduling prior to 48-hours, then you will be responsible for full fee of the session.

No-shows are liable for the full amount of the scheduled service. No exceptions.

You will receive a confirmation email to your cancellation request. If you do not, please reach out via text at: 510-342-9647.

All Cancellations must be done ONLINE on the mindbody online scheduling system or app. If you text or email your cancellation you might miss the 48 hour mark and will still be liable for the policy.

CHECK-IN:

Arriving 5 minutes before your scheduled appointment time is plenty of time.

Please make yourself comfortable, sit on the bench by the stairs, inside the building and wait for our therapist to grab you. Please do not come upstairs until you’re called.

MEDICAL CONCERNS:

Your health is of highest importance. That's why we are committed take precautions and care to screen you prior to your appointments.

If any of the contraindications below apply to you, we would not be able to provide you with colon hydrotherapy at the present time unless you provide us with written prescription and/or permission from your MD or ND showing supervision over our services for your contraindication(s).

  • Cancer of the colon or GI tract

  • Recent history of GI or rectal bleeding

  • Congestive heart failure and/or recent heart attack

  • Uncontrolled hypertension

  • History of seizures

  • Carcinoma of the rectum

  • Recent abdominal, colon or rectal surgery

  • Intestinal perforation

  • Abdominal hernia

  • Vascular aneurysm

  • Hemorrhoids

  • Cirrhosis of the liver

  • Anal fissures or fistula

  • Tumors of the rectum, intestine or abdomen

  • Ulcerated and bleeding hemorrhoids